The CCYC Member Services Manager is responsible for the recruitment of Conservation Corps Crew members and facilitation of the member experience while serving with CCYC. The Member Services Manager oversees the hiring of all AmeriCorps members from Field Boss to Crew Leaders and corps members, the administration of two AmeriCorps grants, the tracking of purchases done by members, and the software required to manage timesheets and member service hours. They will also assist with training. The Member Services Manager reports to the Field Manager. This is primarily an office-based position. Subsidized housing is available.
Job Title: CCYC Member Services Manager
Salary: $39,000-$46,000
Benefits: Health insurance paid, retirement match, 5+ weeks paid leave
Manager: Conservation Corps Coordinator and Field Director
Classification: Exempt
Location: Monticello, Utah
Allocation: 75% Administration and Human Resources, 15% Training, 10% Field Operations
About the Organization
Bears Ears Partnership (BEP) works to protect and build respect for the cultural and natural landscapes of the greater Bears Ears region. BEP has been an essential local voice for protecting the culturally rich, publicly managed lands of southeast Utah since 2010.
BEP accomplishes its mission through six primary focus areas:
- Indigenous Connections: Supporting Indigenous collaborative management through technical expertise, local knowledge, visitation to cultural sites, and advocacy
- Field Work: Carrying out tangible on-the-ground projects to protect resources and improve the visitor experience in a way that blends archaeology with cultural heritage
- Stewardship: Monitoring land uses and visitor impacts to identify and mitigate threats to cultural sites, wilderness values, and natural resources
- Education: Changing visitor behavior by inspiring appreciation and teaching “Visit with Respect” principles, both at the Bears Ears Education Center and out on the landscape
- Advocacy: Working collaboratively with partners to create robust protections and prevent damage through harmful policies
- Research: Enhancing knowledge of cultural and natural resources through documentation, partnerships, fiscal sponsorship, and volunteer support of research projects
Bears Ears Partnership is committed to justice, equity, diversity and inclusion in all of our work. We strive to support Indigenous leadership in our work and achieve our mission through collaboration and partnerships.
We believe diversity makes us stronger and we encourage interested candidates who have a strong desire to apply for this position, even if a few of the qualifications or duties may be a challenge for the candidate. Our ideal candidate will be someone who is willing to expand their skills and to develop into an expert on Visit with Respect principles as we grow this program and our organization.
Position Summary
The CCYC Member Services Manager is responsible for the recruitment of Conservation Corps Crew members and facilitation of the member experience while serving with CCYC. The Member Services Manager oversees the hiring of all AmeriCorps members from Field Boss to Crew Leaders and corps members, the administration of two AmeriCorps grants, the tracking of purchases done by members, and the software required to manage timesheets and member service hours. They will also assist with training. The Member Services Manager reports to the Field Manager. This is primarily an office-based position. Subsidized housing is available.
DUTIES
Administration/HR - 75%
- Recruits all team members from San Juan County and regional Tribal Nations through in-person efforts and collaboration with NGO, federal, state and Tribal partners
- Work creatively to expand recruitment efforts
- Interview and hire approximately 6 crew leaders and 20 to 40 crew members per year
- Directs the hiring of all AmeriCorps Members with assistance from CCYC staff (as needed)
- Continuously improve and implement marketing materials such as displays, flyers, brochures, and posters and distribute them widely in the region for each crew session
- Complete timely recruiting visits to schools and community partners that enhance presence in the region
- Develop and place advertisements in newspapers, newsletters, and the internet
- Attend job fairs as necessary and/or assigned by the Field Director
- Interview and hire all crew members and leaders for each crew session
- Manage CCYC’s social media account
- Report on AmeriCorps grant deliverables
- Create and post job descriptions and applications for all crew leader and crew member positions
- Oversee all crew leader and crew member hiring paperwork and paper files with IPT software
- Process and file all crew leader and crew member hiring and program paperwork (including purchase paperwork) in an orderly manner
- Implement existing program components such as education, training, etc.
- Help develop educational resources for crewmembers during, and post their CCYC experience
- Mentor crewmembers through regular check-ins and occasional visits to the field
- Assist in development and implementation of crew leader training and specific crew trainings
- Oversee the facilitation of the CWC/CCYC writing program
- Provides crews with professional feedback in a structured environment.
- Serves as a role model, resource, mediator, and advisor for crews.
- Maintains a positive and professional attitude at all times.
- Ensures compliance with CCYC/BEP safety policies and procedures by issuing warnings and dismissing members from the program when necessary.
- Keeps member files up to date and in line with AmeriCorps regulations
- Attend AmeriCorps meetings as assigned on a regular basis in the region
Training - 15%
- Assists Conservation Corps Manager and Field Director and related staff on the training of all field bosses, crew leaders and crew members
- Leads training of AmeriCorps related policies and procedures
- Meets with program staff to annually assess and revise member training.
- Assists crews in food purchasing procedures and policies
- Works with the Conservation Corps Coordinator to ensure all AmeriCorps policies and procedures are adhered to.
Field Operations - 10%
- Assists Corps with risk management
- Implement, monitor, and enforce all BEP and CCYC Policies and Procedures
- Help with training trips throughout the season
- Participate in a weekly on-call system for crews in the field
Required Qualifications
- Leadership experience at a Conservation Corps Program
- Initiative to act independently with minimal supervision
- Demonstrated experience in coordinating and facilitating trainings
- Supervisory and programming experience and ability to problem solve and respond competently to situations associated with managing young adults.
- Excellent written/verbal communication skills
- Ability to multitask and be flexible with responsibilities
- Demonstrated good judgment and problem solving in emergency situations
- Flexibility, adaptability, and capacity to work in a fluid, changing work environment
- Experience with Wilderness Medicine and an ability to attain a Wilderness First Aid Certification
- Familiarity with AmeriCorps and local, state, and federal natural resource agencies
- Clean and insurable driver’s record & valid driver’s license
- Must be able to pass criminal history background checks
- Desire to spend time in the company of young adults
Desired Qualifications
- Wilderness First Aid Certification
- Experience managing Conservation Corps Members and their field work
This job description is intended as an overview of the position duties, qualifications and responsibilities. It is not intended to be all-inclusive. Other duties and responsibilities as defined by BEP management.
BEP is fully committed to ensuring an environment in which non-discrimination and equal opportunity are fundamental values. BEP prohibits discrimination on the basis of race, color, religion, creed, sex, gender, age, pregnancy, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, sexual preference, gender expression, gender identity, medical condition, ancestry, and any other class of individuals protected from discrimination under state or federal law.
Application Process
Send a resume and cover letter explaining how your experiences and skills match this position to
Applications will be reviewed on a rolling basis until the position is filled.
Bears Ears Partnership follows all state and federal law, as well as organizational policy, designated to safeguard against discrimination on the basis of age, gender, gender identity, race, national origin, ethnicity, religion, sexual orientation, disability, pregnancy status, and genetic information.
Bears Ears Partnership is committed to diversity and inclusivity at all levels of our organization including our hiring practices. We strongly encourage individuals who are seeking to grow into their positions to submit their resumes for consideration. If you need a reasonable accommodation at any point in the hiring process, please contact